STORE POLICIES

ORDER CANCELLATIONS.

Information about order changes, cancellations and freight dispatch.

U.S. Store — Pre-launch

Pre-launch notice. The TorchLifts online store is not accepting orders at this time. Required business details and final commercial terms have not been confirmed. No product should be purchased or submitted to Google Merchant Center until the missing details are finalized and published consistently.

BEFORE ORDERING OPENS.

No orders are currently accepted, so there are no active purchases to cancel. The store's final cancellation and order-change terms will be published before sales go live.

HOW A CANCELLATION WILL BE REQUESTED.

Once customer support is active, customers will be able to contact the verified support channel with their order number and requested change. Cancellation options may depend on whether the order has been accepted, prepared, transferred to a freight carrier or delivered.

The current preliminary 8–21-day delivery estimate does not establish an order cancellation cutoff, dispatch guarantee or return window.

BEFORE AND AFTER FREIGHT DISPATCH.

Large equipment can require scheduled freight. Any business rule about cancellation cutoffs, nonrefundable special-order items, carrier recall charges, or other fees must be expressly disclosed before purchase. A cancellation requested after dispatch may fall under the finalized Returns & Refunds Policy.

REFUNDS FOR CANCELLED ORDERS.

The method and timing of refunds for approved cancellations, and any applicable charges, will be established and published before the store accepts payment. Applicable customer rights are not affected by this pre-launch information.