RETURNS & REFUNDS.
How returns, cancellations, damage issues and refunds will be handled.
U.S. Store — Pre-launchRETURN POLICY STATUS.
The store is not currently taking orders. Its final return and refund rules have not yet been approved. This means no specific return window, restocking charge or return-freight allocation is promised by this pre-launch page. Those terms will be displayed clearly before any customer can buy a product.
The preliminary 8–21-day delivery estimate is separate from the return window. The final return policy will state when that window begins, the eligible number of days after delivery, the return method and responsibility for freight charges.
Free outbound standard shipping does not automatically mean free return shipping. Return freight responsibility will be disclosed in the finalized return policy before checkout is enabled.
RETURN ELIGIBILITY & CONDITION.
Before launch, the business must define whether it accepts returns for defective and non-defective products, including change-of-mind requests; the number of days customers have after receiving a product; and the acceptable product condition, packaging and installation status. Any different rules for large freight items, made-to-order equipment, or installed products will be stated prominently and consistently with applicable laws.
STARTING A RETURN REQUEST.
- Email support@torchlifts.com or call (402) 479-2119. The contact details are also listed on our Contact page.
- Provide your order number, item/model and reason for the request. For an item that arrived damaged or defective, provide photographs where reasonably possible.
- Wait for the return instructions and the applicable return address before sending large equipment anywhere.
- Follow the approved packaging, freight pickup or handoff instructions, keeping proof of return shipment.
RETURN SHIPPING & FEES.
| Returns accepted? | Decision pending; to be disclosed before launch. |
| Return window | Not yet established; must be stated in days measured from the applicable delivery event. |
| Return method | Not yet established; freight pickup, customer-arranged shipping or another method will be specified. |
| Return freight costs | Not yet established; responsibility will be clearly assigned by return reason. |
| Restocking fees | Not yet established; any fee and its calculation will be disclosed before orders open. |
| Exchanges | Not yet established. |
| Refund method and timeframe | Not yet established; the method and processing period will be stated before sale. |
DAMAGED, DEFECTIVE OR INCORRECT ITEMS.
If an item is damaged, defective or not what was ordered, the customer service team must review the situation and provide a remedy consistent with the final policy and applicable consumer-protection law. Do not install or use visibly damaged lifting equipment until it has been inspected and confirmed safe by a qualified professional.
REFUNDS.
For an approved return, the refund may depend on the carrier return process and any required inspection. Once the business confirms its refund arrangements, this section will specify whether refunds return to the original payment method, when processing starts and the expected timeframe for payment-provider settlement.
For order changes or cancellations before shipment, consult our Cancellations Policy. Manufacturer warranty remedies are addressed separately in our Warranty Information.
IMPORTANT.
The final return policy will be shown in the footer, during the buying process and in Google Merchant Center using the same eligibility window, methods and fees. This pre-launch draft must not be submitted as a completed return policy.