CUSTOMER SUPPORT

FREQUENT QUESTIONS.

Quick answers about choosing lifts, shipping, orders, warranty and the TorchLifts store.

U.S. Store — Pre-launch

ABOUT OUR PRODUCTS.

What does TorchLifts sell?

Our planned catalog is focused on automotive lifts for home garages and professional workshops, including two-post and four-post configurations.

What is the difference between two-post and four-post lifts?

Two-post lifts suspend a vehicle by designated lifting points, often for underbody service. Four-post models typically use vehicle runways and may be used for service or storage depending on their design. Always compare the exact model's documented capabilities.

Can you confirm that a lift fits my vehicle?

Fit must be checked from the specific vehicle and current manufacturer specifications. Consider rated capacity, geometry, lifting points and clearance. The store will publish verified product documentation when available.

Are the lifts certified?

Not every lift or model carries the same certification. We will only identify a certification when it can be verified for the precise product or configuration. A brand name does not imply certification.

ORDERS & DELIVERIES.

Is shipping free?

Yes. Standard shipping to eligible U.S. addresses is FREE ($0), with no minimum order value. Estimated delivery is 8–21 days. Optional liftgate, inside-delivery or unloading services, where available, are separate from standard shipping. Read our Shipping Policy.

How long does delivery take?

Our preliminary estimated delivery range is 8–21 days for eligible U.S. orders. Handling, carrier transit and destination eligibility still require confirmation before checkout opens. See the Shipping Policy.

Can I place an order right now?

No. TorchLifts is in pre-launch preparation. The current 22 car-lift models are visible for browsing, but checkout is not currently open.

Do you ship throughout the United States?

Wix is configured for the U.S. market, but individual destination eligibility still requires verification. The preliminary delivery estimate is 8–21 days. Free standard U.S. shipping is offered; details and available destination coverage are in our Shipping Policy.

Is liftgate freight delivery included?

Not necessarily. Equipment weight, delivery access, available freight services and any liftgate or unloading charges must be confirmed for each order. No liftgate service is currently promised.

Is installation included?

Not unless a specific product listing and checkout expressly say so. Professional installation, permits, electrical work and site preparation may be separate costs.

PAYMENTS & SUPPORT.

Which payment methods are available?

Payment processing has not yet been opened. See Payments & Taxes for launch status.

What is your return policy?

The final return window, eligible conditions, methods and fees have not been determined. Review our Returns & Refunds page; no orders will be accepted until these terms are established.

Where do I find manufacturer warranty terms?

Warranty details vary by model. We plan to provide verified applicable terms with each live listing. Read our Warranty Information.

How do I contact TorchLifts?